Inetwork auto group charlotte nc12/26/2023 When I got there the truck was waiting for me, ready to test drive. I called the next morning and set up an appointment with Ben for later that day. You've made a customer for life.Īfter having had a really bad experience with a "regular" dealership I heard a commercial on the radio for I went home and looked them up and found a 2006 Honda Ridgeline that looked good and at a fair price. ![]() I will continue to do business with INetwork Autogroup and refer anyone I come across to this dealership. Thank you for being a great team of people who stand behind their purpose. Picked my vehicle up the next day with an full tank of gas and it was detailed. Let me just say I was WRONG and that night within an hour I was approved for my BMW X5. I became very doubtful that I would be able to even get approval on any of the vehicles without a large deposit. The inventory ranged from Toyota Camry's to high end luxury Maserati's. While there I was greeted by another friendly gentleman named Vince and was asked to take a look at the inventory. That evening I was on my way to the office to look at the vehicle in question. I called INetwork Autogroup and spoke with a friendly, professional and patient gentleman by the name of Matt. I came upon one of the vehicles at a great price compared to other large dealerships. I recently decided to go back online just to do a price check as I knew which type of vehicles I was open to purchasing. Let me just say that car shopping as a woman is very stressful. I had been car shopping since February of 2016 and after being mislead or asked to bring large amounts of down payments I decided to stop in August. ![]() Thank you so much Johnny! You will be seeing me and my family again.Ben and his team were outstanding to work with. If it weren't for iNetwork, all the work would have had to come out of my pocket. At other used car dealerships, I may not have been so lucky as I was at iNetwork, to drive off the lot and have the dealership fix any problems. I am now happily driving in my recently fixed and warrantied Passat that I love so much. ![]() The next day, Johnny met me on my side of town (which is about 30 minutes from the dealership), gave me my old car back ,and took the Passat to get fixed at the VW dealership! Johnny took car of everything, I had nothing to do except wait for the car to be fixed (which was completely on VW watch) and return my old car. He told me not to worry and he would take care of it tomorrow. I called Johnny right away and he was quick to look it up for me, talk to someone he knew that knows VW very well, and let me know the deal. I had no idea what the light meant as I was new to VW. I was driving my new car home when, to no fault of Johnny or Sam, one of the car's lights came on. No extra costs mumbo jumbo you get from other dealerships. To my surprise it was very easy and Johnny was very honest and real with the buying process. I called Johnny up and he showed me directly to the car and let me test drive the very clean, very nice Passat that looked better in person than it did online! I was taken away with the car. I went to iNetwork when I saw a beautiful Passat for sale there. I did personally sit down with this employee and we strategized on ways we can do better! Our aim is to always be excellent in the way we treat others! A Wise Author once said "Treat others the way you would want to be treated" ![]() We will use this review as an opportunity to get better in the way we treat our customer. The thing I'm grateful for here at iNetwork Auto Group is that we have created an atmosphere like no other in our industry and we know it's inevitable that we're going to make mistakes! However, giving employees an environment to grow and get better from those mistakes is priceless and rare in our industry! Thank you for the honest review and thank you for your response when we reached out to you in helping us make this the best place to buy a car from start to finish. We are glad to hear that the dealership concept we provide resonates well with our customers, however we understand and agree that all aspects of the buying process should be top notch as well. As the owner of iNetwork Auto Group, we strive for 100% satisfaction and 5 star reviews with every customer.
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